Last updated: July 16, 2026
Cannabis seeds are a living product, so standard “change of mind” returns don't apply once a pack is opened. Instead, every order is backed by germination guarantees and Buyer Protection that cover the things that actually go wrong.
Verified seed banks offer germination guarantees. Documented zero-germination on a sealed pack is covered — submit a clear photo within 14 days of receipt for replacements or a refund.
If your order never arrives or is lost in transit, you're covered for a full refund or a re-send.
Received the wrong strain, seed type, or pack size — or a damaged pack? You're covered for a replacement or refund.
Approved refunds are returned to your original payment method in CAD. Processing times vary by payment provider but are typically a few business days once approved. Replacements are shipped via Canada Post at no extra cost.
Report non-delivery once the carrier's expected delivery window has passed, and germination or wrong-product issues within 14 days of receiving your order, so we can help while the details are fresh.
Still have questions? Our contact page lists the fastest route for every kind of request.